When an existing MetLife customer wishes to change their broker of record designation, the request must be submitted in writing by the Customer. The Broker of Record Change Request Template may be used as a guide for the customer. It is acceptable for the original request from the customer to be forwarded by a broker.
We have improved our Broker Change process to better serve our Broker Community! This improvement will reduce the processing time significantly to ensure commissions are paid quicker once premium is received by implementing a self-service tool.
In order to expedite processing of a broker change request, please click on the link below and complete the request page. You will need to attach the Customer Letter and the Producer Appointment Inquiry (PAI) form for Group Life/Health coverages if the payee is not appointed in Customer Situs State. If you are already appointed with MetLife and know your MetLife Broker/Brokerage codes, please provide. They are not required, but it will help speed up the verification process. Please check all products that are affected as the appropriate departments will receive an email alert with your request. Even if we are paying an agency, we will still need the writing producer information.
Broker of Record Change Request
For Group Auto/Home: the PAI is not required. However, the agency/brokerage firm does needs to hold a P&C license in 10 specific states (FL, GA, KY, MA, MS, NM, SC, SD, VA & WV) in order to receive commissions for policies issued in those states. Of those 10 states, FL, GA, MS, NM, SC, SD & WV require the principal officer of the agency to hold a P&C license in order to receive commissions for policies issued in those states.
For MetLife Legal Plans: the PAI is not required. However, the agency/brokerage firm does needs to hold a P&C license in the following states: FL, KS, MA, MS, MT, NY, OR, RI, TN, UT, VA, WI.
For Group Pet Insurance: the PAI is not required. However, the agency/brokerage firm & the principal officer MUST hold a P&C license AND be appointed by the third party carrier (IAIC) in their resident state to receive any commissions for policies issued. The agency/brokerage firm & the principal officer MUST also hold a P&C license AND be appointed by the carrier (IAIC) in order to receive any commissions for policies issued in the following states: KY, MA, MT, NY, PA & VA. Finally, a P&C license is also required to receive any commissions for policies issued in WV. The third party carrier appointment form can be found here. In addition, a separate commission agreement is required because the coverage is currently underwritten by the third party.
Pet_appointments@metlife.com and Pet_appointments@IHCgroup.com