Being a purpose-driven company is more than just words at MetLife, it’s the foundation of all that we do. Since 1868, we’ve stood by our employees, customers and communities during moments that matter most, and we deeply value helping them navigate life’s twists and turns.

By developing and deploying new technologies, and leveraging artificial intelligence (AI), we can serve our stakeholders in new and better ways. To guide the implementation of AI solutions, MetLife has enacted a Global Responsible Artificial Intelligence Policy.  The Policy is based on the following seven principles, which provide the foundation for the ethical, transparent and secure use of MetLife’s AI solutions.

The following principles allow us to manage the risk associated with AI while maximizing the benefits for our stakeholders:

• Fairness: AI solutions will not produce discriminatory outcomes.
• Transparency and Explainability: Decisions made by AI solutions must be explainable.   
• Privacy: AI solutions will be implemented in a manner that respects privacy requirements. 
• Accountability: AI solutions are designed with appropriate human oversight. 
• Performance: AI solutions will be monitored so that they perform as intended.
• Data Governance, Quality and Retention: We will establish governance mechanisms to provide legal and strategic oversight in the design, development, deployment and use of AI.
  
• Resiliency and Security: AI solutions will be robust, secure, and safe.