Online Tools & Support

Direct pay providers give globally mobile employees a seamless network experience. That means that by showing their ID card:

• Front desk personnel call MetLife to verify eligibility
• Providers will bill MetLife for their visit instead of them
• They’ll be billed at the negotiated rates established by MetLife

When checking in, it may help them to point out the local network logo that appears on their ID card.

So for the most cost-savings, as well as the least out-of-pocket costs, they should choose one of the 1+ million direct pay providers in our network.

There are two easy ways to find a direct pay provider:

1. Contact a Regional Service Center(RSC)¹ for a recommendation.
2. Search the Online Directory on eBenefits by clicking the “Find Providers” tab — globally mobile employees can login on a computer or on our mobile app.

A GOP is a letter sent by MetLife to globally mobile employees’ providers guaranteeing a one-time payment for covered services on their behalf.

If they’ve chosen to visit a provider who isn’t part of our direct pay network, it’s a good idea for them to request a GOP so that they don’t have to pay for the cost of their entire visit out-of-pocket and submit a claim for reimbursement.

Please note, not all providers may be willing to accept a GOP and globally mobile employees may have to pay out-of-pocket for their service and submit a claim for reimbursement if they choose to seek care from a provider who is not part of MetLife’s direct pay network.²

Globally mobile employees can request a GOP in three easy steps:

1. Email or call their Regional Service Center (RSC) using the contact information located on their ID card. It’s best to do this 3–5 days prior to the doctor appointment. Some providers will offer to do this for them.

2. They should provide the following information:

• Patient’s name, date of birth, MetLife ID number, and policy number
• Hospital name, country, city, contact person, telephone, and email
• Date of service, primary diagnosis or complaint, and type of medical procedure

3. MetLife will provide the GOP letter to the employee and their provider directly. They should bring it with them when they go for their visit.

For routine cases, GOPs are issued within 72 hours. If they need a GOP in an emergency situation, they should call their RSC.

If they pay out-of-pocket for services covered by their plan, they should submit a claim for reimbursement. We typically process claims that are submitted with all the necessary information in 10 business days.

They can submit claims in five convenient ways:

online via MetLife’s eBenefits website, mobile app and email, or by fax or mail.

They can submit claims in five convenient ways:

online via MetLife’s eBenefits website, mobile app and email, or by fax or mail.

Yes! This is the best way to submit a claim because they’ll be reimbursed faster than if they submit via fax or courier mail. They can login to our website, eBenefits, and then click the “Claims” tab to get started.

We offer many tools on our website, eBenefits. Remotely working employees can:

• Search for full-service hospitals, medical centers, clinics, and doctors virtually anywhere in the world
• Submit a claim online and view their claim history
• Print a copy of their ID card or their dependents’ ID cards
• Request hard copies of their ID cards
• Update mailing address or employment status
• Download a Certificate of Coverage
• View coverage details for themselves and their dependents
• Download forms and policy information
• Review travel information, such as warnings, country guides, and passport and visa requirements
• Access wellness tools, such as health-risk assessments and personal health trackers
• Set language preferences, to read in English, Spanish, French, Arabic, Chinese, Korean or Hindi

Registration is easy! All employees need is their ID card.

Here’s what they need to do:

1. Go to MetLifeWorldwide.com, select “Member” from the dropdown box and click Login.
2. Click the New User Registration link.
3. Enter their policy number, certificate number/member number, date of birth, and a valid email address. (Their policy number and certificate/member number are printed on their ID card.) Click Submit.
4. Check their inbox for a validation email and click the link in the email. The link is time-sensitive, so they should access the link within 48 hours.
5. Re-enter their policy number, certificate/member number, and date of birth. Click Submit.

Now they can personalize their user profile and access eBenefits’ many tools and resources.

If they cannot complete registration within 48 hours or need additional assistance, they can contact their dedicated Regional Service Center (RSC).

Globally mobile employees should contact their Regional Service Center (RSC) using the contact information on their ID card if they need help or have questions. Each RSC is staffed by local experts well-versed in the nuances of that region’s healthcare system, ready to guide globally mobile employees through it all. By delivering services locally, through in-market resources steeped in the regional culture and healthcare system, we can anticipate their needs to better support them. This structure makes it easier for globally mobile employees to obtain quality medical care, receive expert advice and guidance, and get their claims reimbursed more efficiently — regardless of time zone or geography.